Grande Systems & Security

Impossible made Possible

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Security Systems
Alternate communications (ie: Cellular, IP Internet monitoring)
Fire Systems
24-Hour Monitoring
24-Hour Emergency Service
Emergency Phone & Elevator Phone Monitoring
Central Vacuum Systems
Radio-Intercom Systems
SONOS
Structured System(s) Wiring – including Telephone, Cable TV, Computer Networking
Home Automation
Closed Circuit Camera Systems
Telephone Systems (multi-line phone systems)
Entrance Intercom Systems (with or without video)
Entrance Gate Systems, Gate Operators, Entry Systems
Access Control Systems
Pool Alarm Systems
Safes (Wall and Floor)
Recessed Ironing Centers
Cellular Repeaters (improve your in home-building reception)
Custom developed projects (you dream it, it can likely be done)

FAQS (Frequently asked questions)

DSL Filters:

Q What is DSL?
A DSL is a type of high-speed Internet access. This is a service offered primarily though Frontier and Centrylink; your local phone company.

Q I have Cable high speed Internet access, such as Comcast, Brighthouse Spectrum Networks, or Roadrunner. Do I need a DSL Filter?
A NO, this type of Internet access does not require a DSL filter.

Q How do I get a DSL filter for my alarm system?
A Call our office during normal business hours to purchase one.

False Alarms:

Q I have experienced false alarms during windy days, why does this happen?
A The main reason is a non-secured opening. The most common cause are French style double doors where the stationary door is not pinned at the top AND/OR bottom. If the stationary door is not secured, it will allow the movable door to move enough to cause a false alarm. This can be easily corrected by making sure that both the top & bottom pins are properly engaged.

My code does not work:

Q Why doesn’t my code work?
A Most of our alarms have a tamper feature that will lockout the keypad for 5 minutes, if a wrong code was entered 5 times. If this happens, please wait 5 minutes, then try again. We also get many calls where a code does not work, we later discover that the wrong code is being entered; this is common for part time homeowners that use a different code at another home.

Smoke Detectors:

Q I hear beeping from my smoke detectors. What should I do?
A 1. In over 99% of the cases, this is an indication that this is related to your 110Volt Smoke detectors. These smoke detectors were installed by your electrician during construction. These types of smoke detectors are required by the state. Grande Systems is unable to service these type of smoke detectors. You MUST contact your electrician.

99% of the smoke detectors installed by Grande Systems have no noisemaker in the detector. We rely on the internal siren of the security system to enunciate if an alarm occurs.

Only smoke detectors installed by Grande Systems may be monitored.

VoIP (Voice over Internet Protocol)

Q I am considering installing VoIP. What should I consider?
A <click here>

Nutone Central Vacuum:

Q I have a central Vacuum system installed in my home, where can I purchase bags?
A They are available at our office. Each package has 3 bags.

FAQS (Frequently asked questions)

Q I just purchased an existing home. How do I get set up with Grande Systems?
A Call our office Monday thru Friday 9am to 5pm and ask for service, they will schedule an appointment for someone to meet with you and update all of our records.

Q I just purchased a new home. Why is the system not operational?
A Your security system remains powered down until you have moved in and have been properly trained on the operation. Call our office Monday thru Friday 9am to 5pm and ask for service, they will schedule an appointment for someone to meet with you, complete our final quality test of your system, and train you on the operation of your new security system.